At montadelli.online, we are committed to ensuring that you are satisfied with your pet products. If you are not satisfied with your purchase, we provide a clear refund policy to protect your rights and shopping experience.

  1. Refund Request
    Customers can apply for a refund within 14 days after receiving the product. Please ensure that the product is unused and includes all original packaging and tags.
    Refund requests can be submitted through the customer service page of our website, providing your order number and the reason for the refund.
  2. Refund Conditions
    Any dissatisfaction caused by product quality problems, not as described or shipping damage can apply for a full refund.
    If you apply for a refund for personal reasons (such as dislike, size is not suitable, etc.), you still need to meet the unused condition.
  3. Refund process
    Once we receive your refund request, it will be reviewed and processed within 2 working days.
    Once the review is passed, we will refund according to your original payment method. The processing time varies depending on the payment method: it usually takes 2 working days to arrive in your account.
  4. Return shipping
    For returns due to product quality issues, we will bear the return shipping costs.
    If you apply for a refund for personal reasons, the return shipping costs will be borne by the customer.
  5. Special products
    Some special products (such as customized products, opened food, etc.) may not support refunds due to hygiene and safety reasons. Please confirm the relevant terms before purchase.
    We hope that you can enjoy our products with satisfaction, but if you have any troubles or questions, please feel free to contact our customer service team and we will serve you wholeheartedly. Thank you for choosing montadelli.online, and I wish you and your pet good health and happiness!