Welcome to the FAQ page of montadelli.online! We understand that you may have questions when shopping, so we have compiled some frequently asked questions to help you better understand our services and products. If your question is not listed below, please feel free to contact our customer service team and we will be happy to help you!

  1. How do I place an order?
    Select the pet products you want on our website, click “Add to Cart”, and then proceed to the checkout page to complete the order. You will need to provide a shipping address and payment information.
  2. What payment methods do you offer?
    We support a variety of payment methods, including credit cards, debit cards and PayPal, ensuring that your payment process is safe and convenient.
  3. How do I check the status of my order?
    You can check the status of your order on the “My Orders” page of the website. You will also receive a confirmation email with a tracking link after the order is shipped.
  4. Where do you ship?
    We support worldwide delivery services, and the specific shipping time will vary depending on your region. Once you place an order, we will process and ship it as soon as possible.
  5. Can I return or exchange my product?
    If you are not satisfied with your purchase, we offer a 14-day free return or exchange policy. Please ensure that the product is unused and in its original packaging. Please refer to our Returns and Exchanges page for detailed return and exchange policies.
  6. How to contact customer service?
    You can send an email to our website at customerservice@montadelli.online
    or call our customer service hotline at (857) 497-5908. Our customer service team will respond to you as soon as possible.

Thank you for your interest and support in montadelli.online! We look forward to providing you and your pet with the best products and services.